FAQ

Frequently Asked Questions (FAQ)

Company Name: VELIA MEDIA LTD
Email: info@x7v7t5.com
Phone: +44-1634855550

1. What products do you sell?

We specialize in high-quality decorative vases for homes, offices, and special occasions.

2. Which countries do you ship to?

We ship worldwide.

  • Free Shipping: United Kingdom, Hong Kong, Australia

  • International Shipping: £15 flat rate

3. How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Delivery time depends on your location:

  • UK: 2–5 business days

  • Hong Kong & Australia: 5–10 business days

  • Other countries: 7–15 business days

4. What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Please check our Return and Refund Policy for full details.

5. What if my vase arrives damaged?

If your item arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange a replacement or refund at no extra cost.

6. How can I contact you?

You can reach us by:

  • Email: info@x7v7t5.com

  • Phone: +44-1634855550

  • Address: 6 Springfield Road, Gillingham, England, ME7 1YJ

7. Do you offer custom or bulk orders?

Yes, for large or special orders, please contact us via email with your requirements and we will get back to you with options and quotes.